Legal

Privacy Policy

Last Updated: June 1, 2026

At Cai Labs, we understand that your privacy is an important part of the trust you place in us. This Policy explains how we collect, use, disclose, and otherwise process Personal Information about you collected in connection with our Services, including our websites and mobile applications that post or link to this Policy.

When we use the terms “Cai Labs”, “we”, “us”, or “our” in this Policy, we are referring to Cai Labs, Inc. and its subsidiaries and affiliated companies.

The term “Services” in this Policy is defined to include our website(s), all mobile or web-based software platforms, including the FuelApp application and the related services we offer to our customers, unless we provide a different privacy policy to individuals at the time we collect their Personal Information. Please note this Policy does not apply to our processing of employee or contractor Personal Information.

1. Personal Information Collected

When we use the term “Personal Information” in this Policy, we mean any information relating to an identified or identifiable natural person who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person. It does not include aggregated or anonymized information that is maintained in a form that is not capable of being associated with or reasonably linked to you. Our use and sharing of aggregated or anonymized information is not covered by this Policy.

We collect Personal Information about you in various ways, including directly from you when you provide it to us, automatically when you interact with our Services, and from other sources and third parties:

Personal Information You Provide

We collect Personal Information you provide through our Services or give to us in any other way, including over the phone, electronically or on paper. In connection with these activities, we collect the following:

Contact information, such as name, email address, postal address, and telephone number; Demographic information, such as age or region;
Employment-related information, such as employer, broker, shipper, receiver, truck and driver identifiers and work title;
Account information, such as user ID, password and load preferences;
Transaction information, such as payment information, financial account information, credit information, order details, and order preferences;
Load-Related information, such as load identifiers, price, pick-up and drop-off information; Geolocation information, such as your current location and destination preferences; Broker and Shipper generated content, such as preferences relating to calls, messages and load negotiation;
Inquiry information, such as the content of your email, text, or chat with us and, where applicable, your voice from calls with our Services.

Personal Information Automatically Collected

As is true of most digital platforms, we collect certain Personal Information automatically when you use our online Services, including:

Log Files: We record certain information in a log file every time your browser or mobile device requests any information from our server, such as your device’s operating system, application software, Internet Protocol (IP) address, device identifiers, access times, browser type and language, peripherals, user log data, Active Directory information, and the websites you visited before and after our online Services.
Cookies, Analytics and Other Data Collection Tools: We also collect (directly or via third parties) information about your usage and activity on our online Services, including information about your orders through essential and non-essential cookies, web beacons, and similar data collection tools.

Personal Information from Other Sources and Third Parties

We also obtain Personal Information from other sources, which we often combine with Personal Information we collect either on our Services or directly from you.

Business Partners and Service Providers: Our business partners and service providers, such as payment processors and analytics providers, collect Personal Information and often share some of this information with us. For example, we receive Personal Information from vendors to coordinate loads, identify prospective customers and to improve our business operations.
Information Providers: We often purchase, lease or otherwise obtain lists or data from third-party list or data providers to populate our load inventory and to correct or supplement Personal Information we collect.
Social Media Partners: Some of our online Services allow you to sign in and associate your social media accounts with us, including, but not limited to, Twitter, LinkedIn, and Facebook accounts. By using this functionality or otherwise interacting with us through social media, you give us permission to access your social media profile, including Personal Information that you have made available to be shared, and to use it in accordance with the social media partner’s terms of use and this Policy. Please refer to the privacy policies and privacy settings for your social media account for information about what Personal Information is shared with us and other connected applications and to manage the information that is shared through your social media account, including information about your activities in connection with our Services.
Publicly Available Sources: We collect Personal Information about you that we do not otherwise have (including contact information, employment related information and product interest information) from company websites and other publicly available sources in order to facilitate our Services.

2. Use of Personal Information We Collect

We use Personal Information we collect to:

Create and administer your account with us;
Process your order and facilitate the Services;
Recommend available loads and drivers;
Send you transaction information, including confirmations, invoices, technical notices, product and services information, updates, security alerts, and support and administrative messages; Provide you with news about products and services offered by us and our selected partners; Respond to your comments and questions and provide customer service;
Understand your needs, customize our offerings to those needs, and provide you with better service;
Conduct analytics and research to train our technology, improve our products, services and customer experience and to measure our performance;
Improve our internal operations;
Facilitate the provision of software updates, product support, and other services related to our mobile applications and other products;
Protect our rights and those of our customers and employees and to prevent, investigate or provide notice of fraud or unlawful or criminal activity;
Enforce and carry out contracts and agreements;
Comply with legal obligations.

3. Disclosure of Personal Information

We disclose Personal Information in the following ways:

Within Cai Labs: We disclose Personal Information to other Cai Labs entities for purposes and uses that are consistent with this Policy. For example, we may disclose Personal Information about you to process and fulfill your order or to facilitate communication between you and a Cai Labs subsidiary.
Service Providers: We disclose Personal Information to third-party vendors, consultants and other service providers who perform functions or services on our behalf and under our instructions to make our Services available to you.
Payment Processing: We use Stripe for payment, analytics, and other business services. Stripe collects identifying information about the devices that connect to its services. Stripe uses this information to operate and improve the services it provides to us, including for fraud detection. You can learn more about Stripe and read its privacy policy at stripe.com/privacy.
Brokers and Shippers: We disclose Personal Information to brokers and shippers as part of our Services for purposes of developing and executing proposed and completed transactions facilitated by us, as well as to improve performance, products, and services. Brokers and shippers also use the Personal Information for their internal purposes (including administrative purposes).
Legal Obligations and Rights: We may disclose Personal Information:
- in connection with the establishment, exercise, or defense of legal claims;
- to comply with laws or to respond to lawful requests and legal process;
- to protect the rights and property of us, our agents, customers, and others, including to enforce our agreements, policies, and terms of use;
- to detect, suppress, or prevent fraud;
- to reduce credit risk and collect debts owed to us;
- to protect the health and safety of us, our customers, or any person;
- or as otherwise required by applicable law.
Business Transaction or Reorganization: We may disclose Personal Information as part of a corporate business transaction, such as in connection with or during negotiation of any merger, sale of company assets, financing, or acquisition of all or a portion of our business. We may transfer Personal Information to a third party as one of the business assets in such a transaction. We may also disclose Personal Information in the event of insolvency, bankruptcy, or receivership.
Consent: We may disclose Personal Information about you to other third parties with your prior consent.

4. SMS / Text Messaging and Notifications

Among the information that we collect and use in connection with our Services are various forms of personal information that we use to communicate with you via messaging platforms that we may ourselves facilitate (e.g., notifications through our app) or that are facilitated by third-party service providers that we engage (collectively, these platforms are a “Messaging Service”).

By using the Messaging Service, you agree to the terms of this Policy as it relates specifically to the Messaging Service. Cai Labs reserves the right, in our sole discretion, to modify or change this Policy, and we will only provide notice to you as required under applicable law. This Policy, and any changes, are effective as soon as posted and supersede any prior Policies. Your continued use of the Messaging Service following the posting of any changes to the Policy constitutes your full acceptance of those changes. We encourage you to check back from time to time and to review this Policy.

Collection of Information: Through your use of the Messaging Service, we will receive personal information that individually identifies you, such as your mobile phone number you provided when signing up for the Messaging Service, identifying details about your phone, your phone service provider (e.g., carrier), etc., any user or screen name that you select in connection with the Messaging Service, any comments or feedback regarding the Messaging Service that you send to us, and any other information that you choose to include in messages you send through the Messaging Service. When you send messages via the Messaging Service, we and our third-party messaging and support service providers will also collect your messaging history and any information included in those messages.

We may also collect personal information about you using cookies or similar technologies. Cookies are pieces of information that are stored by your browser on the hard drive or memory of your device. Cookies enable personalization of your experience on the Messaging Service.

As you utilize the Messaging Service, we may collect additional basic contact information and any other information you choose to provide in connection with these activities. We will also collect your contact information if you contact us with questions about the Messaging Service or for customer service.

We may collect personal information about you through our other interactions with you, outside of the Messaging Service. For example, when you sign up with FuelApp through our website or use our app to provide services to us, we may collect information that we may import into our Messaging Service. Please see the rest of our Privacy Policy for more information.

In addition to our own collection of information, we engage third party service providers to facilitate the Messaging Service, and they may also collect personal information about you as you interact with the Messaging Service.

Use of Information: We use the Messaging Service to communicate with you about the freight hauling services that you provide to us, the Services that we provide to you, marketing promotions and opportunities that we may wish to offer you. Further, we use personal information to deliver, analyze, maintain and support the Messaging Service. We may also use personal information to enhance the Messaging Service features and customize and personalize your experiences on the Messaging Service. We also use and disclose your information as necessary to respond to subpoenas, court orders, or other legal processes or to establish or exercise our legal rights or defend against legal claims.

Sharing of Information: Notwithstanding anything stated to the contrary elsewhere in this Privacy Policy, Cai Labs may provide your personal information related to the Messaging Service to third-party messaging service or support service providers for the sole purposes of processing personal information on our behalf or providing the Messaging Service to you. Such information sharing is subject to agreements that oblige those parties to process such information only on our instructions and in compliance with this Policy and appropriate confidentiality and security measures. Cai Labs engages third-party service providers to facilitate the Messaging Service, and these providers are contractually obligated to comply with applicable law. While Cai Labs ensures that these third parties follow our privacy standards, we are not responsible for any security breaches or unauthorized access caused by third-party platforms. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories of shared information exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Otherwise, sharing of information related to the Messaging Service is done according to this Privacy Policy.

Protection of Information: Cai Labs takes a variety of physical, technical, administrative, and organizational security measures based on the sensitivity of the information we collect designed to protect your personal information against accidental or unlawful destruction or accidental loss, alteration, unauthorized disclosure or access. Unfortunately, no online activity can be guaranteed to be 100% secure. You should note that in using the Messaging Service, your information will travel through third-party infrastructures which are not under our control (such as a third-party provider’s SMS delivery platform or your carrier network). While we strive to take appropriate measures designed to protect your information against unauthorized use or disclosure, we cannot ensure or warrant the security of any information you provide. By using the Messaging Service, you agree that Cai Labs is not liable for any unintentional disclosure.

Retention of Information: We retain your personal information for as long as you participate in the Messaging Service or as needed to comply with applicable legal obligations. We will also retain and use your personal information as necessary to resolve disputes, protect our interests and our customers, and enforce our agreements. Once it is no longer needed for these purposes, we will securely delete or anonymize it in line with our internal policies. If you are a resident of California, you have certain rights regarding your personal information under the California Consumer Privacy Act (CCPA). Please see our California Privacy Notice for more information.

Choices and Controls: Cai Labs relies on the Messaging Service to communicate with you, and you consented to use the Messaging Service as part of our agreements with you. While you consent to receive messages sent using an automatic telephone dialing system, the foregoing shall not be interpreted to suggest or imply that any or all of our mobile messages are sent using an automatic telephone dialing system. You may choose not to rely on the Messaging Service, but doing so may hinder your ability to provide services successfully to Cai Labs.

You may opt-out of receiving all text messages from us (including informational or transactional messages) by replying with the word “STOP”, “END”, “CANCEL”, “UNSUBSCRIBE”, OR “QUIT” to a text message from us; however, you acknowledge that opting out of receiving all text messages will prohibit us from contacting you with necessary Services-related messages including Access Codes, and as such, opting out of receiving all text messages will suspend your use of the Services until you contact us at support@fuel.app to reinstate our ability to text you Access Codes. You may also opt out by emailing support@fuel.app.

Consent to receive marketing or promotional messages via the Messaging Service is not a condition of providing freight hauling services to Cai Labs. You may opt-out of receiving all marketing and promotional messages at any time by replying “STOP Ads”, “END”, “CANCEL”, “UNSUBSCRIBE”, OR “QUIT” to any text message from us or by contacting us at support@fuel.app.

Note that, in any event, even if you opt out of receiving Messaging Services and/or promotional communications from us, you may still receive administrative communications from us with respect to the Services.

Your Wireless Plan: As always, message and data rates may apply for any messages sent to and by you. Message frequencies may vary. If you have any questions about your text plan or data plan, it is best to contact our wireless provider. You represent that you are the account holder for the mobile telephone number that you provide when enrolling in our Messaging Services. If you change or deactivate that number, please let us know at support@fuel.app. Neither we, our vendors, nor any mobile carrier are liable for delayed or undelivered messages.

Participation Subject to Termination or Change: We reserve the right to modify or discontinue, temporarily or permanently, all or any part of these messages and/or the Messaging Services, for any or no reason and with or without notice to you.

Contact Customer Care: If you experience problems with the Messaging Service, please contact us at support@fuel.app with details about your problem and/or your request for support.

5. Your Privacy Choices

If you have opted in to our marketing communications (or where permitted by law, if you have provided us or we have obtained your contact information), we may call you, send you email messages, direct mail offers, text messages, push notifications or other communications regarding products or services depending on the method of communication selected. You may ask us not to do so by:

following the opt-out instructions in promotional communications;
checking certain boxes on the forms we use to collect your information;
modifying your communication preferences through the Services or on your device.

To manage any phone, email or text messaging options as a broker or shipper, please contact us at support@fuel.app. You may also make requests about your contact preferences and changes to your information by contacting your primary Cai Labs contact. If you opt out of promotional communications, we may still send you non-promotional communications, such as transactional information about your account or our ongoing business engagements.

If you have permitted access to your location information through your mobile device, you may withdraw this permission by modifying your preferences through your device. Please note that you may not be able to use certain aspects of the Services, such as nearby load matching without granting permission to your location.

6. Region-Specific Disclosures

The laws of certain regions require specific information to be included in a privacy policy. Please see below for region-specific disclosures that may be applicable to you:

If you are a resident of California, please click here for a supplemental California Privacy Notice. If you are a resident of Nevada, you may opt out of “sales” where your personal information is exchanged for monetary consideration. We do not engage in such activity, however, you may submit a request to opt out of potential future sales under Nevada law by emailing us at support@fuel.app. Please include sufficient information for us to identify you in your email, such as information about your history with Cai Labs, or, if applicable, your account information. Please note we will take reasonable steps to verify your identity and the authenticity of the request. Once verified, we will maintain your request in the event our practices change.

7. Children's Privacy

Our online Services are general audience sites intended for corporate and governmental purchasers. Our Services are not directed to, and we do not intend to, or knowingly, collect or solicit Personal Information from children under the age of 16. If you are under the age of 16, do not use our Services or provide us with any Personal Information either directly or by other means. If a child under 16 has provided Personal Information to us, we encourage the child’s parent or guardian to contact us to request that we remove the Personal Information from our systems. If we learn that any Personal Information we collect has been provided by a child under the age of 16, we will promptly delete that Personal Information.

8. Third Party Websites

Except where we post, link to or expressly adopt or refer to this Policy, this Policy does not apply to, and we are not responsible for, any Personal Information practices of third-party websites and online services or the practices of other third parties. To learn about the Personal Information practices of third parties, please visit their respective privacy policies.

9. Changes to This Policy

We will update this Policy from time to time. When we make changes to the Policy, we will change the “Last Updated” date at the beginning of the Policy. If we make material changes to the Policy, we will notify you by email to your registered email address, by prominent posting on our Services, or through other appropriate communication channels. All changes shall be effective from the date of publication unless otherwise provided in the notification.

10. How to Contact Us

If you have any questions or requests in connection with this Policy or other privacy-related matters, please send an email to support@fuel.app.

Alternatively, inquiries may be addressed to:

Cai Labs, Inc.